1. Terms for orders
Online orders of Mistura’s house-distilled immature brandy are placed through AccelPay.
Orders for delivery in the USA. If you have ordered one of the products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, ecommerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.
AccelPay’s Terms of Service, which include information about any orders you make from them, are at accelpay.io/company/legal. Please regularly check the AccelPay website to view the then-current AccelPay terms.
Alcoholic beverages are sold only to people 21 and older.
2. Shipping
- Orders ship to the continental US only.
- We cannot ship to a PO Box.
- Orders are fulfilled in 3 to 5 days. Standard delivery can take another 3 to 8 business days, depending on location. Your order is delivered straight to your door, and any order containing alcohol requires an adult signature and ID check on delivery.
Who will ship my order?
Orders are shipped by a third-party partner, AccelPay’s retailer network. Orders containing alcohol are fulfilled by licensed third-party retailers in the AccelPay network, which use a variety of carriers, including GLS and UPS.
If your order contains both alcohol and merchandise, they are sent in separate shipments.
3. Changes, cancellations and returns
Can I change my order?
Orders can’t be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before it ships.
Can I cancel my order?
You can ask to cancel an order until it ships. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.
Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item, please email support@accelpay.io and they will make it right.
Can I get a refund?
Refunds are handled case by case. Please send a photo of the damaged or incorrect shipment to support@accelpay.io.
What if my order arrives damaged?
Email support@accelpay.io with a photo of the damaged order, and they will arrange a reshipment within 3 business days.
4. Delivery standards
- Delivery attempts: the delivery service makes up to three attempts to deliver the package to the recipient at the address provided.
- Undeliverable packages: if the package still can’t be delivered after three attempts, it is considered undeliverable and returned to the retailer.
- Fees for undeliverable packages, paid by the recipient:
- If a refund is requested, a flat $25 undeliverable package fee is deducted from the refund.
- The original shipping cost is non-refundable.
- If a reshipment is requested, a flat $40 fee covers the reshipment and the undeliverable package fee.
- Other fees may apply depending on what the order contains.
5. Questions
For questions about an online order, email AccelPay at support@accelpay.io. For anything else, contact Mistura at (805) 439-3292 or info@misturarestaurants.com.
See also our terms of service and privacy policy.